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Douchebag refused to swap a £2.50 piece and lost £4500 worth of business #askreddit #reddit
Introduction
Article
I recently had an experience with a roofing company that left me both astounded and frustrated. I had placed an order worth approximately £4,500. However, they accidentally delivered the wrong s-bends, and to make matters worse, two of the pieces arrived broken.
I went to the store with the intention of doing a simple swap for the correct parts. When I approached the sales guy and showed him the cracked PVC pieces, his response was dismissive—"What do you expect me to do with these? No chance I can take these back."
In an effort to resolve the situation, I asked him to look up my account. He confirmed my name, address, and the total amount of my order, which was indeed £4,500. That was all the confirmation I needed. I asked him to cancel the entire order.
Upon hearing this, the sales guy began to panic and became a blubbering mess. I waved the piece of broken PVC like a wand, confidently said "goodbye," and left the store. The company refused to swap a £2.50 piece of broken plastic (which was their fault) and consequently lost £4,500 worth of business.
Their refusal to make a small correction cost them significantly.
Keywords
- Roofing company
- Order cancellation
- Broken PVC pieces
- Customer service
- Business loss
- £4,500 order
- Wrong s-bends
- Simple swap
FAQ
Q1: Why did you go to the store?
A1: I went to the store to do a simple swap for the correct parts after receiving the wrong s-bends with two pieces arriving broken.
Q2: How did the sales guy react to your situation?
A2: The sales guy dismissed my request to take back the broken PVC pieces, saying there was no chance he could accept them.
Q3: Why did you decide to cancel the entire order?
A3: I decided to cancel the entire order after the sales guy confirmed my account details, and I realized their refusal to swap a £2.50 piece of broken plastic was unreasonable.
Q4: What was the total value of your order?
A4: The total value of my order was approximately £4,500.
Q5: What was the outcome of this situation?
A5: The roofing company lost £4,500 worth of business as a result of their poor customer service and refusal to accept responsibility for the broken pieces.