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TikTok Shop Order Processing | Shipped by Seller | Lecture # 8

Introduction

Assalam alekum, I am your brother, and maybe you have heard of Iqbal Group. Welcome back to another lecture where we focus on a crucial aspect of operating a TikTok Shop: order processing.

Introduction

Processing orders on TikTok is simple, yet it requires some clarity, especially for newcomers. Experienced sellers on platforms like Amazon and Walmart might find this straightforward, but let's break it down for everyone, step by step.

Account Setup

  1. Create Your Account: Ensure you have a registered TikTok Seller account.
  2. Product Research: Identify and research the products you want to sell.
  3. Supplier Sourcing: Find reliable suppliers.
  4. Sourcing and Listing: Source the products and list them on TikTok.
  5. Marketing: Promote your products to get sales.

Order Receipt

When orders are placed, they appear on your home screen. From there:

  • Access the Order Manager.
  • Time is critical; you have a 3-day window to begin processing.
  • Within 18 days, the order must be shipped and delivered within 11 days from the order date.

Order Processing

  1. Click on the Order ID: This action will bring up the order details.
  2. Check Your Inventory: Ensure you have the product or connect with your 3PL (Third-Party Logistics).
  3. Supplier Engagement: If you’re using a white-label product, visit the supplier's website. Enter the necessary details (like customer name, address, and contact details).
  4. Place the Order: Use your preferred method of payment (credit/debit card) to finalize the purchase. The product will be shipped directly to your customer.

Managing Shipment

Upon placing the order:

  1. Tracking Information: The supplier must provide a tracking ID within three days.
  2. Updating TikTok: Enter the tracking ID and select the shipping carrier from the supported list on TikTok.
  3. Handle Delays: If tracking information or delivery time is not adhered to, it impacts your account's performance metrics.

Order Status and Payment

  • Once shipped, the order status changes to 'Shipped'.
  • Upon delivery, the status changes to 'Delivered'.
  • After delivery confirmation, you receive the payment.

Conclusion

This concludes the process of order processing on TikTok. This seamless method ensures timely shipping and customer satisfaction. Please share your experiences and benefits from this training in our Facebook group. By sharing your success, you can encourage others as well.

Remember, this knowledge can also be applied to freelance services—help clients set up their TikTok shops and manage their orders.

Take care, Allah Hafiz.

Keywords

  • TikTok Shop
  • Order Processing
  • Shipment
  • Supplier Sourcing
  • Product Listing
  • Marketing
  • Tracking ID
  • Customer Service
  • 3PL (Third-Party Logistics)

FAQ

Q1: How much time do I have to process an order on TikTok?
A1: You have 3 days to process the order and 18 days in total to ensure the order is delivered within 11 days from the order date.

Q2: What do I need to enter when placing an order with the supplier?
A2: You need to enter the customer’s name, address, and contact number.

Q3: What should I do if the supplier does not provide a tracking ID within three days?
A3: It will negatively affect your account's shipping rate and late dispatch rate metrics.

Q4: Where do I update the tracking information on TikTok?
A4: Update the tracking ID and carrier details within the TikTok Shop Seller Central Interface.

Q5: When do I receive the payment for an order?
A5: You receive the payment after the status changes to 'Delivered' and the delivery is confirmed.

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