Logistics không chỉ là vận tải - Linh Phạm, Area Customer Success Manager, A.P. Moller - Maersk

Introduction

Carefulness is crucial for entry-level positions in shipping companies. When starting in the shipping industry, I usually advise newcomers not to hesitate to ask questions, as this is an opportunity to learn about different positions and facets of the industry. It's fascinating to understand that running a shipping label is not as simple as it appears.

Welcome to the channel jol laab! My name is Le Diep Kieu Trang, a startup entrepreneur and investor who believes that learning and self-development are lifelong journeys. This week, we will delve into a vital industry—transportation and logistics—central to almost every business. The logistics process involves importing raw materials and exporting finished products, requiring a detailed and specific process.

Today, I am joined by my long-time classmate, Khanh Linh. Thank you, Khanh Linh, for being here with us!

Linh introduced herself, sharing her journey from school to her current position as an Area Customer Success Manager for A.P. Moller - Maersk, covering Vietnam, Thailand, Cambodia, Myanmar, and Laos. She discussed her transition from a confused high school student with no clear direction to discovering her passion for the maritime shipping industry. Influenced by her parents who worked in the industry, a childhood visit to her father’s workplace sparked her curiosity about containerized shipping.

Linh enrolled at Maritime University, specializing in economics related to sea transportation. She recalled the strict discipline and the necessity to learn how to swim—something she initially questioned. Upon graduation, she faced uncertainty about entering the workforce but was serendipitously offered a position at MSC shipping company—then the second-largest in the world.

Over seven years, Linh held multiple roles but began feeling stagnant, prompting a one-year hiatus for introspection and travel. Post-gap year, she sought jobs related to other industries like human resources but returned to shipping due to better financial stability. Linh transitioned to Maersk, motivated by the company's growth and culture.

In her interviews, she expressed the importance of being detailed and cautious in documentation—skills essential for all logistics positions. Companies typically require a university degree, English proficiency, and computer skills. Specific roles demand acute attention to detail, where even a minor error can lead to significant financial and operational consequences.

Linh emphasized that shipping and logistics extend beyond just transportation. Her experience taught her valuable lessons about customer interaction, business operations, and the larger scope of the industry. She noted the importance of teamwork, professional growth, and learning new skills in her roles at Maersk, leading to her current focus on customer success.

Throughout her time in the industry, Linh identified core values that resonate with her personal beliefs: caring for business and customers, encouraging straightforward communication, maintaining a humble approach, and striving for continuous improvement. The supportive culture at Maersk enabled her to grow and excel in various roles, including sales and performance management.

Linh concluded by encouraging aspiring professionals to view logistics as more than mere transportation, highlighting the industry's complexity, interconnections, and the opportunities for growth and success.

Keyword

• Logistics
• Shipping
• Transportation
• Customer Success
• Carefulness
• Documentation
• Entry-level
• A.P. Moller - Maersk
• Maritime University
• Professional Growth
• Core Values

FAQ

1. What is the main focus of the article?

   • The article highlights the broader scope of the logistics industry beyond just transportation and emphasizes the importance of carefulness, professional growth, and customer success.

2. Who is Khanh Linh?

   • Khanh Linh is an Area Customer Success Manager for A.P. Moller - Maersk. She shares her journey from a confused student to a seasoned professional in the shipping industry.

3. What skills are necessary for working in logistics?

   • Key skills include attention to detail, English proficiency, computer literacy, and the ability to work well in a team.

4. How did Linh transition between jobs?

   • Linh took a one-year gap to reflect on her career before returning to the shipping industry, where she initially explored roles in human resources but eventually accepted a position at Maersk.

5. What values does Linh emphasize in her work?

   • Linh emphasizes the importance of caring for business and customers, clear communication, humility, and continuous learning as key values in her professional journey.