You got a sale on TikTok shop but the commission shows $0

Introduction

If you're selling on TikTok Shop and notice that a recent sale shows a commission of $ 0, you might be feeling puzzled. This situation can arise for a couple of common reasons, which we’ll explore in detail below.

Reasons for $ 0 Commission on Purchases

1. Sample Requests

One of the primary reasons you may be seeing a commission of zero is that a viewer requested a sample of your product after watching your video. While this counts as a purchase from your perspective, it doesn’t actually yield any revenue for you, as the customer did not spend any money.

2. Canceled Orders

Another possibility is that a customer purchased your product but quickly canceled their order. When an order is canceled, the transaction and commission update almost immediately to reflect that there is no longer a sale to account for. This can lead to the confusing scenario of having a sale appear in your stats but with a commission of $ 0.

These two reasons are typically the most common explanations for a $ 0 commission on your TikTok Shop sales. If you find yourself in this situation, you can take a moment to analyze your recent activities to determine which scenario applies.

Keywords

TikTok Shop
Commission
Sample Requests
Canceled Orders
Sales

FAQ

Q: Why does my TikTok Shop show a sale with $ 0 commission?
A: This typically happens when someone requests a sample of your product or if a customer cancels their order soon after purchasing.

Q: Can I earn commission from sample requests on TikTok Shop?
A: No, sample requests do not generate commission because the customer does not spend any money.

Q: How quickly does a canceled order affect my commission?
A: The commission will update almost immediately after an order is canceled, reflecting a $ 0 commission in your sales report.

Q: What should I do if I see $ 0 commission on multiple sales?
A: Analyze the activity and check if samples are being requested or if there are cancellations happening frequently.