TikTok & Lazada Order Processing Problem : 10/9/24

Introduction

On October 9, 2024, TikTok sellers encountered significant issues while trying to process orders on Lazada. The situation escalated as every seller was rushing to manage their 99 orders, along with their 10-night orders. Just as they were diligently working through their tasks, they were faced with an unforeseen obstacle: the inability to print invoices for their orders.

This sudden disruption led to rising concerns among sellers who were eager to understand the cause of the problem. The primary issue stemmed from a fire at the Alibaba Cloud Center located in Singapore. This incident led to data interruptions, which directly affected the order processing capabilities on Lazada.

In response to the crisis, Lazada issued a statement reassuring users that they are actively working to resolve the situation. They requested that all sellers remain patient as they fix the complications arising from the fire incident.

For sellers who exclusively use JNT Express for their shipments, they were informed that they could still process their orders as usual. However, problems persisted for those relying on other couriers, such as Flash, where issues remained in printing shipping labels. Lazada continues to address these issues and is striving to restore normal operations as swiftly as possible.

Updates regarding the situation will be communicated to the sellers as more information becomes available.

Keywords

TikTok
Lazada
Order Processing
October 9, 2024
Alibaba Cloud Center
Singapore
Fire Incident
Data Interruptions
JNT Express
Flash Courier

FAQ

What caused the order processing issues on Lazada for TikTok sellers?
The issues were caused by a fire at the Alibaba Cloud Center in Singapore, which led to data interruptions.

How did the fire affect sellers on TikTok using Lazada?
Sellers were unable to print invoices for their orders, leading to significant disruptions in their order processing.

Can sellers using JNT Express still process their orders?
Yes, sellers who use JNT Express can continue to process their orders as normal.

Are there still problems for other couriers aside from JNT?
Yes, sellers using couriers other than JNT, such as Flash, are still experiencing difficulties with printing shipping labels.

What is Lazada's response to this situation?
Lazada is actively working to resolve the issues and has urged sellers to be patient as they restore normal operations. Updates will be provided as more information becomes available.