The Watson Weekly September 25, 2023: Shopify CEO Outlines Company Operating Principles

Anyone who's read more than a paragraph from Toby understands that he sees himself first and foremost as a crafter. He understands that without the crafters, there is no value to promote. Therefore, the top priority always needs to be to retain the talent of the builders.

Bill Gates once shared a famous quote, which although I remember, I can never seem to find. Even after Microsoft had over a hundred thousand employees, Gates said that if the top 100 quality people at Microsoft were to leave, the company would be completely different. This quote always stuck with me and underscores the importance of top talent within an organization.

Keywords

Crafters
Talent retention
Builders
Bill Gates quote
Microsoft
Top talent
Importance of talent

FAQ

Q1: What is the most critical priority for a company according to Toby?

A1: According to Toby, the top priority for a company should always be to retain the talent of its builders.

Q2: How does Toby view himself primarily?

A2: Toby sees himself first and foremost as a crafter.

Q3: What did Bill Gates say about the top 100 quality people at Microsoft?

A3: Bill Gates remarked that if the top 100 quality people at Microsoft were to leave, the company would be a completely different organization.

Q4: Why is retaining top talent so important?

A4: Retaining top talent is important because without them, the company has no value to promote and its foundational strength is greatly diminished.