Shopify created a website for you, but there are operational issues in the e-commerce setup

Introduction

Setting up a website with platforms like Shopify can simplify the process of launching your online store. However, many entrepreneurs discover that the operational side of e-commerce poses significant challenges. While your website may be functional and visually appealing, there are critical backend issues that require attention.

One of the main concerns is not about the logistics after an order is placed, but rather the entire operational flow that encompasses order confirmation, supporting calls, and cash management for cash-on-delivery sales. These issues often remain unaddressed when moving straight to creating a website without considering the associated operational processes.

To tackle these problems, our strategy took a turn in 2019. We recognized the growing needs in the e-commerce sector and decided to shift our focus from simply developing websites to providing a comprehensive product solution. This new direction led us to create a high-end operational management solution tailored for e-commerce platforms.

Our operational management system now serves as an aggregator and manages various aspects essential for e-commerce success—ensuring seamless inventory management, handling in and out flows, and integrating with local ERP systems. Since its inception, the system has successfully processed over 40 million orders. That's an impressive frequency, averaging between 1.5 to 2.5 million orders per month.

Additional statistics highlight the impact of our solution: over 90 billion PKR in transactions have been facilitated, and more than 250 merchants are currently leveraging this product to enhance their operational efficiency. Thanks to our innovative approach, these merchants can streamline their processes and provide better service to their customers.

In conclusion, while setting up a website is a significant first step for e-commerce entrepreneurs, it is vital to also address the operational challenges that can hinder growth. Our dedicated efforts to create a comprehensive e-commerce operational management solution demonstrate our commitment to supporting businesses as they navigate this complex landscape.

Keywords

• E-commerce
• Operational management
• Shopify
• Inventory management
• Order confirmation
• Cash-on-delivery
• High-end solution
• ERP systems
• Merchants
• Orders processed

FAQ

Q1: What operational issues do e-commerce businesses face?
A1: E-commerce businesses commonly encounter challenges related to logistics, order confirmation processes, cash management for cash-on-delivery sales, and inventory management.

Q2: What solution did you develop in 2019?
A2: We developed a comprehensive operational management solution specifically designed for e-commerce platforms, focusing on improving backend processes.

Q3: How many orders has your system processed so far?
A3: Our operational management system has processed over 40 million orders since its launch.

Q4: How many merchants are using your product?
A4: More than 250 merchants are currently utilizing our operational management solution to enhance their business processes.

Q5: What is the average number of orders processed monthly?
A5: The solution averages between 1.5 to 2.5 million orders per month.