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Josco Fuels Its Global Expansion with NetSuite OneWorld and ACS
Introduction
Founded in 1977, Josco is a renowned Australian tool brand specializing in surface finishing products compatible with power tools, alongside a comprehensive assortment of hand tools. As the company prepared for new growth opportunities, it encountered significant challenges that were impeding its progress.
Previously, Josco operated on a local-based server with a highly customized system that raised concerns regarding data integrity. These issues were restricting the organization’s ability to extract necessary data and integrate with other systems, ultimately stifling growth potential. Additionally, the limitations hindered their efforts in pursuing new business opportunities.
In response to these challenges, Josco chose NetSuite as its solution for several compelling reasons. Being a cloud-based global system backed by Oracle, it offered the flexibility and scalability needed for Josco's growth. With NetSuite, all facets of the business—including sales, distribution, finance, and customer service—now operate seamlessly, vastly improving the organizational workflow.
One of the most significant impacts of implementing NetSuite has been the enhanced integrity of data. The leadership team at Josco now has increased confidence in the accuracy of the data they analyze. Moreover, the cloud-based nature of the system is well-suited for Josco, facilitating operational efficiency as the company navigates global markets.
NetSuite OneWorld has played a crucial role in supporting Josco's international expansion. It enables operations across various currencies and countries with ease. The provision of 24-hour support has further streamlined processes that would have been challenging to manage with the previously used local server.
Moreover, Josco has realized substantial savings on freight due to the consolidation of multiple customer orders—a direct benefit of efficiency gains achieved through the new system. The quick processing of inbound customer orders has also seen significant reductions.
The advanced customer support provided by NetSuite has been invaluable during pivotal projects requiring deeper technical insight. With a dedicated contact who understands Josco's unique business needs and technicalities of the system, Josco has received tailored guidance that aligns with their operational priorities. This remarkable support has resulted in improved employee efficiency, enabling them to take on a broader scope of functions within the business.
As Josco looks ahead, it anticipates considerable growth in various categories in which it operates. With its dominant presence in Australia, the company is poised for expansion into more international markets, confident that NetSuite will continue to grow alongside them.
Keywords
- Josco
- Australian tool brand
- Expansion
- Data integrity
- Cloud-based
- NetSuite
- Oracle
- Global system
- Advanced Customer Support
- Freight savings
FAQ
1. What challenges did Josco face before implementing NetSuite?
Josco struggled with a localized server system that had data integrity issues, limiting their ability to extract and integrate necessary data, which affected their growth potential.
2. Why did Josco choose NetSuite?
Josco selected NetSuite due to its cloud-based nature, global reach, and the backing of Oracle, which offered the necessary flexibility for their growth.
3. What improvements has Josco seen since implementing NetSuite?
Josco has experienced improved data integrity, reduced processing times for inbound orders, significant freight savings, and enhanced operational efficiency across various departments.
4. How has advanced customer support from NetSuite benefited Josco?
The advanced customer support has provided Josco with dedicated technical assistance that understands their specific business needs, resulting in improved employee productivity and operational efficiencies.
5. What are Josco's future growth plans?
Josco aims to expand into more international markets while continuing to strengthen its presence in Australia, confident that NetSuite will support its growth trajectory.