Is Tiktok Shop Worth it? My First 6 Months

Welcome back to the channel! In today's video, I want to talk about my experience with TikTok Shop and whether or not it is worth it. I have been selling on TikTok Shop since July and have learned a lot along the way. Let's dive into the details!

My Experience and Sales Stats

I started selling on TikTok Shop in July and had my first viral video that month. Since then, I have had over 7,600 sales on TikTok Shop, amounting to over $760,000 in revenue. This platform has provided me with a new pool of customers and helped me expand my brand's reach.

Benefits of TikTok Shop

One of the biggest benefits of TikTok Shop is the exposure it provides. The platform has a large user base, which means more potential customers for your business. Additionally, TikTok offers coupons and runs sales during holidays, making it more appealing for customers to make a purchase. These discounts can help drive sales and attract return customers.

Processing Time and Order Fulfillment

TikTok Shop operates with a 3-day processing time, meaning you have 72 hours from when an order comes in to ship it out. This can be a challenge, especially during busy periods. I learned the importance of planning for high-volume shipping days, such as Wednesdays when all weekend orders need to be shipped. Working on weekends for an hour or two can help alleviate the pressure of a heavy shipping day.

Fees and Payment Processing

TikTok Shop charges a 30 cent processing fee and a 2% referral fee per sale. These fees are relatively low compared to other platforms. Additionally, TikTok provides a shipping fee subsidy of $5 for orders over a certain amount. However, it is essential to note that payment processing takes time. You will receive your payment 5 days after the product is delivered, but it may take an additional 1-2 days for the funds to process at the bank.

Challenges and Customer Service

One significant challenge I faced with TikTok Shop is the lack of customer service. The platform heavily relies on AI and robots, making it difficult to find someone to speak with in case of issues or inquiries. While they offer an appeals process and an automated shop chat feature, I found that more complex questions or requests often require direct communication, which is currently limited.

Using Shopify and SKIQ App

To simplify order management, I use the SKIQ app to sync my TikTok Shop with Shopify. This allows all orders to be managed in one place and eliminates the hassle of manually matching order numbers. However, there have been occasional issues with tracking numbers not transferring correctly. While SKIQ has its drawbacks and is a paid app, it has significantly improved the overall order management process for me.

The Evergreen Potential of TikTok Shop

One exciting aspect of TikTok Shop is the evergreen nature of the content. Videos I posted months ago have gone viral recently, leading to a surge in sales for those specific items. This highlights the importance of consistently posting content and not getting discouraged if an initial video does not generate immediate sales. TikTok's algorithm and user base have the potential to make older videos popular at any time.

Summary

Overall, my experience with TikTok Shop has been positive. It offers exposure to a new pool of customers and provides opportunities for sales and brand growth. However, there are challenges to consider, such as the 3-day processing time, limited customer service, and occasional technical issues. By utilizing apps like SKIQ and staying on top of order management, TikTok Shop can be a valuable platform for business owners.

Keywords

TikTok Shop
Embroidery business
Shopify
Sales statistics
Exposure
Coupons and discounts
Processing time
Fees and payment processing
Customer service
SKIQ app
Evergreen content
Challenges
Order management

FAQs

Q: How long does it take to receive payment from TikTok Shop? A: Payments are settled 5 days after the product is delivered, but it may take an additional 1-2 days for funds to process at the bank.

Q: Can I partially refund an order on TikTok Shop? A: No, TikTok Shop currently does not support partial refunds.

Q: How can I contact customer service on TikTok Shop? A: TikTok Shop primarily relies on AI and robots, making it challenging to directly communicate with customer service. However, you can utilize the appeals process for specific issues.

Q: Can I transfer orders from TikTok Shop to Shopify? A: Yes, you can use apps like SKIQ to sync your TikTok Shop with Shopify for easier order management.

Q: Are there any limitations on the number of orders I can receive on TikTok Shop? A: Yes, TikTok Shop imposes order limits, typically 100 orders per day for individuals and 200 orders per day for LLCs. These limits are in place during the initial stages of selling on the platform.

Q: How long is the processing time for TikTok Shop? A: TikTok Shop operates with a 3-day processing time, meaning you have 72 hours to ship an order after it is placed.

Q: Can I get a refund if my order is not scanned by the delivery service within a certain timeframe? A: If your order is not scanned within 7 days, TikTok Shop will automatically refund the customer. However, it is essential to ensure timely shipping to avoid such situations.

Q: Can I exchange items on TikTok Shop? A: TikTok Shop does not currently support exchanges. The best way to process an exchange is for the customer to request a refund, return the item, and then place a new order.